CNS staff are required to keep all information confidential. Information regarding Deaf or hard of hearing persons and their related services will be kept in strict confidence. When there are two CNS staff teaming a session they will share information about the session to provide consistent quality of service.
CNS staff will not counsel, advise or interject their personal opinions and must remain neutral. The interpretation or translation shall be faithful to the message of the source language.
CNS staff will also provide:
Rates for after-business hours and weekends are $50 per hour, with a minimum of a 2 hour call-out charge for services, for a minimum charge of $100.
Assignment cancellations with less than 24 hours notice will be charged as services rendered.
If travel is required, mileage is charged at a rate of $ .38/km.